Privacy Policy

This Privacy Policy explains how New Way Travel Pvt Ltd ("we", "us") collects, uses, and protects your personal information when you use newwaytravelonline.com. By using our platform, you consent to the practices described here.

1. Information we collect

• Account information: name, email address, and password when you register.
• Passenger & booking information: traveller names, gender, date of birth, contact number, email, and travel details required to issue tickets.
• Payment information: processed by our payment partner Razorpay. We receive a payment confirmation and reference, but do not store your full card or bank details.
• Technical information: IP address, browser type, device information, and usage data collected through cookies and similar technologies.

2. How we use your information

• To create and manage your account and process your bookings.
• To issue tickets and communicate booking confirmations, payment status, cancellations and travel updates by email and SMS.
• To provide customer support and respond to your queries.
• To detect, prevent and address fraud, security and technical issues.
• To comply with legal and regulatory obligations.

3. Sharing with third parties

We share the minimum information necessary with:

• Airlines and consolidators — to issue and manage your tickets.
• Razorpay — to process payments securely.
• Communication providers (e.g. MSG91 for SMS, Resend for email) — to send booking and account notifications.
• Authorities — where required by law.

We do not sell your personal information to third parties.

4. Cookies

We use cookies to keep you signed in, remember your preferences, and understand how the platform is used. You can control cookies through your browser settings, though some features may not function correctly without them.

5. Data security

We use industry-standard measures, including SSL/TLS encryption, to protect your data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data retention

We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your rights

You may access, correct, or request deletion of your personal information by contacting us. You can update your profile details or delete your account from your account settings. You may also opt out of promotional communications at any time.

8. Children's privacy

Our platform is not directed to individuals under 18. We do not knowingly collect personal information from children except passenger details provided by an adult making a booking.

9. Changes to this policy

We may update this Privacy Policy periodically. The latest version will always be available on this page.