Terms & Conditions

These Terms & Conditions ("Terms") govern your use of the New Way Travel platform operated by New Way Travel Pvt Ltd ("New Way Travel", "we", "us") at newwaytravelonline.com, and any bookings you make through it. By accessing the platform or making a booking, you agree to these Terms.

1. About our service

New Way Travel is an independent flight booking platform. We facilitate the search, comparison and booking of air tickets. Actual carriage is provided by the respective airlines and is subject to their terms, conditions of carriage, and applicable rules. We are not the operating carrier.

2. Eligibility

You must be at least 18 years of age and legally capable of entering into a binding contract to make a booking. You are responsible for ensuring that all passenger details you provide are accurate and match valid government-issued identification and travel documents.

3. Bookings and pricing

• All fares are quoted in Indian Rupees (₹) unless otherwise stated and are inclusive of applicable taxes and a convenience fee, which is shown before payment.
• Fares and seat availability are dynamic and are only confirmed once payment is successfully completed and a booking reference is issued.
• In the rare event of a pricing error or unavailability after payment, we will notify you and offer a re-booking at the correct fare or a full refund.
• Your booking is confirmed only when you receive a booking reference and confirmation from us. An airline PNR and e-ticket are issued for confirmed bookings.

4. Payments

Payments are processed securely through our payment partner Razorpay. We do not store your full card details. By making a payment you authorise us and our payment partner to charge the total amount shown for your booking.

5. Cancellations, changes and refunds

Cancellations, date changes and refunds are governed by the fare rules of the airline and our Refund & Cancellation Policy. Airline cancellation charges, our service fee, and any non-refundable components will apply.

6. Travel documents and check-in

You are responsible for holding valid identification, visas, and any documents required for your journey, and for arriving at the airport in time for check-in as required by the airline. We are not liable for denied boarding arising from invalid or insufficient documents or late arrival.

7. Third-party data and tools

Live fares, flight status and airport schedule information are provided by third-party data providers and are for informational purposes only. While we strive for accuracy, we do not guarantee that such information is error-free or up to date, and it should be verified with the airline.

8. Limitation of liability

To the maximum extent permitted by law, New Way Travel's liability in relation to any booking is limited to the convenience fee charged by us for that booking. We are not liable for the acts or omissions of airlines, including delays, cancellations, schedule changes, or denied boarding.

9. Changes to these Terms

We may update these Terms from time to time. Continued use of the platform after changes are posted constitutes acceptance of the revised Terms.

10. Governing law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts at the registered office of New Way Travel Pvt Ltd.